{"id":253385,"date":"2023-04-14T11:07:55","date_gmt":"2023-04-14T09:07:55","guid":{"rendered":"https:\/\/www.gptom.com\/?post_type=docs&#038;p=253385"},"modified":"2023-07-13T17:38:00","modified_gmt":"2023-07-13T15:38:00","password":"","slug":"nejcastejsi-problemy","status":"publish","type":"docs","link":"http:\/\/3.72.214.174\/de\/docs\/manual\/reseni-problemu\/nejcastejsi-problemy\/","title":{"rendered":"Die h\u00e4ufigsten Probleme"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8220;1&#8243; _builder_version=&#8220;4.20.4&#8243; _module_preset=&#8220;default&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_padding=&#8220;0px||||false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_row column_structure=&#8220;1_2,1_2&#8243; _builder_version=&#8220;4.20.4&#8243; _module_preset=&#8220;default&#8220; width=&#8220;100%&#8220; custom_margin=&#8220;0px||||false|false&#8220; custom_padding=&#8220;0px||||false|false&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_column type=&#8220;1_2&#8243; admin_label=&#8220;Column&#8220; _builder_version=&#8220;4.20.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_accordion _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; border_radii=&#8220;on|20px|20px|20px|20px&#8220; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;][et_pb_accordion_item title=&#8220;Nemohu se p\u0159ihl\u00e1sit do aplikace&#8220; open=&#8220;off&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">Prvn\u011b se pros\u00edm ujist\u011bte, \u017ee m\u00e1te podepsanou smlouvu se spole\u010dnost\u00ed Global Payments pro akceptaci karet. Jakmile je smlouva zpracovan\u00e1, p\u0159ihla\u0161ovac\u00ed \u00fadaje do aplikace obdr\u017e\u00edte na V\u00e1\u0161 email (doporu\u010dujeme si zkontrolovat v\u0161echny slo\u017eky v\u010detn\u011b SPAM). P\u0159\u00edpadn\u011b n\u00e1s kontaktujte na email <a href=\"mailto:support@gptom.com\">support@gptom.com<\/a> nebo p\u0159es chat zde na str\u00e1nce.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;Nespr\u00e1vn\u011b zadan\u00e9 \u00fadaje&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; open=&#8220;on&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">Zkontrolujte pros\u00edm spr\u00e1vnost Va\u0161ich p\u0159ihla\u0161ovac\u00edch \u00fadaj\u016f, aplikace je citliv\u00e1 na velk\u00e1 a mal\u00e1 p\u00edsmena. V p\u0159\u00edpad\u011b zapomenut\u00e9ho hesla si ho m\u016f\u017eete obnovit v aplikace podle <a href=\"https:\/\/www.gptom.com\/docs\/manual\/zakladni-funkce\/zapomenute-heslo\/\">n\u00e1vodu<\/a>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;Telefon mi nena\u010d\u00edt\u00e1 karty&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; open=&#8220;off&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">\u010cip karty je pot\u0159eba p\u0159ilo\u017eit p\u0159\u00edmo k NFC \u010dipu telefonu. N\u011bkte\u0159\u00ed v\u00fdrobci uv\u00e1d\u011bj\u00ed jejich p\u0159esnou pozici &#8211; <a href=\"https:\/\/www.gptom.com\/docs\/manual\/reseni-problemu\/kde-ma-muj-telefon-nfc-pro-cteni-karty\/\">zde<\/a> najdete p\u0159ehled. V\u011bt\u0161inou b\u00fdv\u00e1 NFC \u010dip ze zadn\u00ed strany telefonu pobl\u00ed\u017e fotoapar\u00e1tu. Doporu\u010dujeme vyzkou\u0161et p\u0159ilo\u017eit kartu ze zadn\u00ed strany a p\u0159\u00edpadn\u011b s n\u00ed velmi pomalu pohybovat dokud se neza\u010dne na\u010d\u00edtat. Ujist\u011bte se, \u017ee ze zadn\u00ed strany telefonu nem\u00e1te nic, co by mohlo blokovat NFC \u010dip &#8211; magnet, tvrd\u00fd kryt apod.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;Odpov\u011b\u010f 0F nebo 21 p\u0159i transakci&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; open=&#8220;off&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">Ob\u011b odpov\u011bdi znamenaj\u00ed, \u017ee do\u0161lo k nepsr\u00e1vn\u00e9mu na\u010dten\u00ed karty. Jakmile p\u0159ilo\u017e\u00edte kartu k NFC \u010dipu, je pot\u0159eba s n\u00ed neh\u00fdbat do doby, n\u011b\u017e v\u0161echny obd\u00e9ln\u00edky dole na obrazovce pln\u011b zezelenaj\u00ed.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;Odpov\u011b\u010f 1C, 1D nebo 20 p\u0159i transakci&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; open=&#8220;off&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">Technologie SoftPOS jako je aplikace GP tom podporuje metodu ov\u011b\u0159en\u00ed transakce p\u0159es online PIN ov\u011b\u0159en\u00ed (pomoc\u00ed zad\u00e1n\u00ed PINu). V tomto p\u0159\u00edpad\u011b vydavatel karty si vy\u017e\u00e1dal jin\u00fd zp\u016fsob ov\u011b\u0159en\u00ed transakce ne\u017e p\u0159es online PIN ov\u011b\u0159en\u00ed. Pokud se tak stane, je mo\u017en\u00e9 prov\u00e9st n\u00e1sleduj\u00edc\u00ed kroky:<\/p>\n<ul>\n<li>prov\u00e9st transakci znovu<\/li>\n<li>z\u00e1kazn\u00edk zaplat\u00ed pomoc\u00ed telefonu\/hodinek<\/li>\n<li>je pot\u0159eba zaplatit jinou kartou<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=&#8220;1_2&#8243; _builder_version=&#8220;4.20.4&#8243; _module_preset=&#8220;default&#8220; global_colors_info=&#8220;{}&#8220;][et_pb_accordion _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; border_radii=&#8220;on|20px|20px|20px|20px&#8220; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;][et_pb_accordion_item title=&#8220;K\u00f3d 3-104-015-015&#8243; open=&#8220;on&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">Je pot\u0159eba aktualizovat aplikaci GP tom na nov\u011bj\u0161\u00ed verzi. Pokud Va\u0161e za\u0159\u00edzen\u00ed disponuje Obchodem Play, AppGallery nebo SunmiStore, m\u016f\u017eete si zde naj\u00edt GP tom a aplikaci aktualizovat. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b si m\u016f\u017eete aktu\u00e1ln\u00ed verzi st\u00e1hnout z na\u0161eho <a href=\"https:\/\/www.gptom.com\/docs\/manual\/zaciname\/instalace-aplikace\/\">webu<\/a>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;Tato aplikace nen\u00ed povolena ve Va\u0161\u00ed zemi&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; open=&#8220;off&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">Aktu\u00e1ln\u011b je aplikace GP tom dostupn\u00e1 v zem\u00edch CZ, SK, AT, DE, RO a HU. Pokud m\u00e1te nastavenou v Google \u00fa\u010dtu jinou zemi, m\u016f\u017eete prov\u00e9st n\u00e1sleduj\u00edc\u00ed mo\u017enosti:<\/p>\n<ul>\n<li>zm\u011bnit zemi v Google \u00fa\u010dtu podle <a href=\"https:\/\/support.google.com\/googleplay\/answer\/7431675?hl=en\">postupu<\/a><\/li>\n<li>st\u00e1hnout si aplikaci p\u0159\u00edmo z na\u0161eho <a href=\"https:\/\/www.gptom.com\/docs\/manual\/zaciname\/instalace-aplikace\/\">webu<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;Odpov\u011b\u010f 150 nebo 55 p\u0159i transakci&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; open=&#8220;off&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">V obou p\u0159\u00edpadech se jedn\u00e1 o platby stravenkov\u00fdmi kartami. V p\u0159\u00edpad\u011b odpov\u011bdi 150 je pot\u0159eba podepsat smlouvu s danou stravenkovou kartou. K tomu budete pot\u0159ebovat Va\u0161e MID, kter\u00e9 V\u00e1m sd\u011bl\u00edme na podpo\u0159e <a href=\"mailto:support@gptom.com\">support@gptom.com<\/a>. V p\u0159\u00edpad\u011b odpov\u011bdi 55 je pot\u0159eba zkontrolovat nastaven\u00ed smlouvu s danou stravenkovou spole\u010dnost\u00ed.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8220;NFC \u0161t\u00edtek&#8220; _builder_version=&#8220;4.21.0&#8243; _module_preset=&#8220;default&#8220; hover_enabled=&#8220;0&#8243; global_colors_info=&#8220;{}&#8220; open=&#8220;off&#8220; sticky_enabled=&#8220;0&#8243;]<\/p>\n<p style=\"text-align: justify;\">Pokud se V\u00e1m na obrazovce zobraz\u00ed hl\u00e1\u0161ka &#8222;Pro tuto zna\u010dku NFC nen\u00ed k dispozici \u017e\u00e1dn\u00e1 podporovan\u00e1 aplikace&#8220;, tak byla nespr\u00e1vn\u011b p\u0159ilo\u017een\u00e1 karta. Po vytvo\u0159en\u00ed transakce je pot\u0159eba po\u010dkat, a\u017e prob\u011bhne proces registrace a na obrazovce se zobraz\u00ed &#8222;P\u0159ilo\u017ete kartu (obvykle ze zadn\u00ed strany telefonu)&#8220;. V tuto chv\u00edli m\u016f\u017eete kartu p\u0159ilo\u017eit k NFC \u010dipu a jakmile v\u0161echny 4 obd\u00e9ln\u00edky dole zezelenaj\u00ed, tak kartu je pot\u0159eba odebrat.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prvn\u011b se pros\u00edm ujist\u011bte, \u017ee m\u00e1te podepsanou smlouvu se spole\u010dnost\u00ed Global Payments pro akceptaci karet. Jakmile je smlouva zpracovan\u00e1, p\u0159ihla\u0161ovac\u00ed \u00fadaje do aplikace obdr\u017e\u00edte na V\u00e1\u0161 email (doporu\u010dujeme si zkontrolovat v\u0161echny slo\u017eky v\u010detn\u011b SPAM). P\u0159\u00edpadn\u011b n\u00e1s kontaktujte na email support@gptom.com nebo p\u0159es chat zde na str\u00e1nce.Zkontrolujte pros\u00edm spr\u00e1vnost Va\u0161ich p\u0159ihla\u0161ovac\u00edch \u00fadaj\u016f, aplikace je citliv\u00e1 na [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"doc_category":[43],"glossaries":[],"doc_tag":[],"knowledge_base":[66],"class_list":["post-253385","docs","type-docs","status-publish","hentry","doc_category-reseni-problemu","knowledge_base-manual"],"acf":[],"year_month":"2026-04","word_count":948,"total_views":"18838","reactions":{"happy":"2","normal":"2","sad":"17"},"author_info":{"name":"Anton \u010cih\u00e1\u010dek","author_nicename":"tondatest","author_url":"http:\/\/3.72.214.174\/de\/author\/tondatest\/"},"doc_category_info":[{"term_name":"Pot\u0159ebujete poradit?","term_url":"http:\/\/3.72.214.174\/de\/guides\/manual\/reseni-problemu\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"U\u017eivatelsk\u00e1 p\u0159\u00edru\u010dka","term_url":"http:\/\/3.72.214.174\/de\/guides\/manual\/","term_slug":"manual"}],"knowledge_base_slug":["manual"],"_links":{"self":[{"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/docs\/253385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/comments?post=253385"}],"version-history":[{"count":2,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/docs\/253385\/revisions"}],"predecessor-version":[{"id":255067,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/docs\/253385\/revisions\/255067"}],"wp:attachment":[{"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/media?parent=253385"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/doc_category?post=253385"},{"taxonomy":"glossaries","embeddable":true,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/glossaries?post=253385"},{"taxonomy":"doc_tag","embeddable":true,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/doc_tag?post=253385"},{"taxonomy":"knowledge_base","embeddable":true,"href":"http:\/\/3.72.214.174\/de\/wp-json\/wp\/v2\/knowledge_base?post=253385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}