{"id":257760,"date":"2026-04-15T20:53:40","date_gmt":"2026-04-15T18:53:40","guid":{"rendered":"https:\/\/www.gptom.com\/?post_type=docs&p=257760"},"modified":"2026-04-17T08:07:42","modified_gmt":"2026-04-17T06:07:42","password":"","slug":"navrat-platby","status":"publish","type":"docs","link":"http:\/\/3.72.214.174\/en\/docs\/manual\/zakladni-funkce\/navrat-platby\/","title":{"rendered":"Transakce n\u00e1vrat"},"content":{"rendered":"

[et_pb_section fb_built=“1″ admin_label=“Sekce“ _builder_version=“4.17.0″ _module_preset=“default“ custom_padding=“0px|||||“ global_colors_info=“{}“][et_pb_row _builder_version=“4.17.0″ _module_preset=“default“ width=“100%“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.17.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.27.6″ _module_preset=“default“ hover_enabled=“0″ global_colors_info=“{}“ sticky_enabled=“0″]<\/p>\n

P\u0159in\u00e1\u0161\u00edme V\u00e1m novou karetn\u00ed operaci N\u00e1vrat, d\u00edky kter\u00e9 nemus\u00edte slo\u017eit\u011b dohled\u00e1vat platbu v historii nebo \u0159e\u0161it chyb\u011bj\u00edc\u00ed \u00fa\u010dtenky. Sta\u010d\u00ed zadat \u010d\u00e1stku a m\u016f\u017eete vr\u00e1tit pen\u00edze vr\u00e1tit na jakoukoliv kartu z\u00e1kazn\u00edka.<\/p>\n

Tato metoda je dostupn\u00e1 od verze Android 1.75 a iOS 1.13. Z\u00e1rove\u0148 je tak\u00e9 pot\u0159eba ji m\u00edt aktivovanou ve smlouv\u011b.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ make_equal=“on“ module_class=“gq_r_fixed_buttons“ _builder_version=“4.17.0″ _module_preset=“default“ width=“100%“ custom_padding=“||0px|||“ global_colors_info=“{}“][et_pb_column type=“1_3″ module_class=“gq_r_fixed_buttons“ _builder_version=“4.17.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“http:\/\/www.gptom.com\/wp-content\/uploads\/2026\/04\/Screenshot_2026-04-15-09-47-12-836_com.globalpayments.atom_.jpg“ title_text=“Screenshot_2026-04-15-09-47-12-836_com.globalpayments.atom“ _builder_version=“4.27.6″ _module_preset=“default“ width=“90%“ module_alignment=“center“ border_radii=“on|20px|20px|20px|20px“ border_width_all=“5px“ border_color_all=“gcid-4c58a40f-917e-42df-9b5b-7273365740ec“ box_shadow_style=“preset1″ global_colors_info=“{%22gcid-4c58a40f-917e-42df-9b5b-7273365740ec%22:%91%22border_color_all%22%93}“][\/et_pb_image][et_pb_text admin_label=“Text“ _builder_version=“4.27.6″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Na hlavn\u00ed obrazovce tapn\u011bte na ikonku \u201c+\u201d, pomoc\u00ed kter\u00e9 se dostanete bu\u010fto do vytvo\u0159en\u00ed nov\u00e9 platby nebo n\u00e1vratu platby.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.17.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“http:\/\/www.gptom.com\/wp-content\/uploads\/2026\/04\/Screenshot_2026-04-15-09-47-34-417_com.globalpayments.atom_.jpg“ title_text=“Screenshot_2026-04-15-09-47-34-417_com.globalpayments.atom“ _builder_version=“4.27.6″ _module_preset=“default“ width=“90%“ module_alignment=“center“ border_radii=“on|20px|20px|20px|20px“ border_width_all=“5px“ border_color_all=“gcid-4c58a40f-917e-42df-9b5b-7273365740ec“ box_shadow_style=“preset1″ global_colors_info=“{%22gcid-4c58a40f-917e-42df-9b5b-7273365740ec%22:%91%22border_color_all%22%93}“][\/et_pb_image][et_pb_text _builder_version=“4.27.6″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Naho\u0159e p\u0159eklikn\u011bte do mo\u017enosti „N\u00e1vrat“. Pot\u00e9 zad\u00e1te \u010d\u00e1stku, jakou chcete vr\u00e1tit z\u00e1kazn\u00edkovi a kliknete na Potvrdit.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.17.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“http:\/\/www.gptom.com\/wp-content\/uploads\/2026\/04\/Screenshot_2026-04-15-09-47-43-314_com.globalpayments.atom_.jpg“ title_text=“Screenshot_2026-04-15-09-47-43-314_com.globalpayments.atom“ _builder_version=“4.27.6″ _module_preset=“default“ width=“90%“ module_alignment=“center“ border_radii=“on|20px|20px|20px|20px“ border_width_all=“5px“ border_color_all=“gcid-4c58a40f-917e-42df-9b5b-7273365740ec“ box_shadow_style=“preset1″ global_colors_info=“{%22gcid-4c58a40f-917e-42df-9b5b-7273365740ec%22:%91%22border_color_all%22%93}“][\/et_pb_image][et_pb_text _builder_version=“4.27.6″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Zobraz\u00ed se obrazovka pro p\u0159ilo\u017een\u00ed platebn\u00ed karty. Po\u017e\u00e1dejte klienta aby kartu p\u0159ilo\u017eil na NFC \u010dte\u010dku telefonu, nebo ji p\u0159ilo\u017ete za klienta, pokud bude souhlasit. Kartu dr\u017ete u \u010dte\u010dky a\u017e do zazn\u011bn\u00ed sign\u00e1lu, nebo do rozsv\u00edcen\u00ed v\u0161ech zelen\u00fdch diod na displeji.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ make_equal=“on“ module_class=“gq_r_fixed_buttons“ _builder_version=“4.27.6″ _module_preset=“default“ width=“100%“ custom_padding=“||0px|||“ locked=“off“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.17.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“http:\/\/www.gptom.com\/wp-content\/uploads\/2026\/04\/Screenshot_2026-04-15-09-47-50-906_com.globalpayments.atom_.jpg“ title_text=“Screenshot_2026-04-15-09-47-50-906_com.globalpayments.atom“ url=“https:\/\/www.gptom.com\/wp-content\/uploads\/2024\/04\/gptom_card_payment-authorization_cz.jpg“ _builder_version=“4.27.6″ _module_preset=“default“ width=“90%“ module_alignment=“center“ border_radii=“on|20px|20px|20px|20px“ border_width_all=“5px“ border_color_all=“gcid-4c58a40f-917e-42df-9b5b-7273365740ec“ box_shadow_style=“preset1″ global_colors_info=“{%22gcid-4c58a40f-917e-42df-9b5b-7273365740ec%22:%91%22border_color_all%22%93}“][\/et_pb_image][et_pb_text _builder_version=“4.27.6″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Jakmile je karta \u00fasp\u011b\u0161n\u011b na\u010dtena, aplikace spust\u00ed autorizaci n\u00e1vratu transakce.<\/p>\n

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V\u00fdsledek n\u00e1vratu transakce se zobraz\u00ed na obrazovce spolu s detaily platby. Pokud si klient vy\u017e\u00e1d\u00e1 \u00fa\u010dtenku, tapn\u011bte na tla\u010d\u00edtko \u201cOdeslat \u00fa\u010dtenku\u201d.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.17.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“http:\/\/www.gptom.com\/wp-content\/uploads\/2026\/04\/Screenshot_2026-04-15-09-48-03-718_com.globalpayments.atom_.jpg“ title_text=“Screenshot_2026-04-15-09-48-03-718_com.globalpayments.atom“ _builder_version=“4.27.6″ _module_preset=“default“ width=“90%“ module_alignment=“center“ border_radii=“on|20px|20px|20px|20px“ border_width_all=“5px“ border_color_all=“gcid-4c58a40f-917e-42df-9b5b-7273365740ec“ box_shadow_style=“preset1″ global_colors_info=“{%22gcid-4c58a40f-917e-42df-9b5b-7273365740ec%22:%91%22border_color_all%22%93}“][\/et_pb_image][et_pb_text _builder_version=“4.27.6″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

\u00da\u010dtenku lze odeslat pomoc\u00ed SMS zpr\u00e1vy (pokud je v chytr\u00e9m za\u0159\u00edzen\u00ed SIM karta), emailem \u010di vytisknout. Lze ji tak\u00e9 na\u010d\u00edst za\u0159\u00edzen\u00edm klienta skrze QR k\u00f3d.<\/p>\n

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Jakmile zvol\u00edte, jak\u00fdm zp\u016fsobem chcete zaslat \u00fa\u010dtenku, vypln\u00edte pot\u0159ebn\u00e9 \u00fadaje (telefonn\u00ed \u010d\u00edslo, email).<\/p>\n

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N\u00e1vrat transakce pot\u00e9 vid\u00edte v historii plateb.<\/p>\n

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P\u0159in\u00e1\u0161\u00edme V\u00e1m novou karetn\u00ed operaci N\u00e1vrat, d\u00edky kter\u00e9 nemus\u00edte slo\u017eit\u011b dohled\u00e1vat platbu v historii nebo \u0159e\u0161it chyb\u011bj\u00edc\u00ed \u00fa\u010dtenky. Sta\u010d\u00ed zadat \u010d\u00e1stku a m\u016f\u017eete vr\u00e1tit pen\u00edze vr\u00e1tit na jakoukoliv kartu z\u00e1kazn\u00edka. Tato metoda je dostupn\u00e1 od verze Android 1.75 a iOS 1.13. Z\u00e1rove\u0148 je tak\u00e9 pot\u0159eba ji m\u00edt aktivovanou ve smlouv\u011b. Na hlavn\u00ed obrazovce tapn\u011bte na […]<\/p>\n","protected":false},"author":625,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"doc_category":[28],"glossaries":[],"doc_tag":[],"knowledge_base":[66],"class_list":["post-257760","docs","type-docs","status-publish","hentry","doc_category-zakladni-funkce","knowledge_base-manual"],"acf":[],"year_month":"2026-04","word_count":1397,"total_views":"53","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Jakub Benda","author_nicename":"jbenda","author_url":"http:\/\/3.72.214.174\/en\/author\/jbenda\/"},"doc_category_info":[{"term_name":"Z\u00e1kladn\u00ed funkce","term_url":"http:\/\/3.72.214.174\/en\/guides\/manual\/zakladni-funkce\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"U\u017eivatelsk\u00e1 p\u0159\u00edru\u010dka","term_url":"http:\/\/3.72.214.174\/en\/guides\/manual\/","term_slug":"manual"}],"knowledge_base_slug":["manual"],"_links":{"self":[{"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/docs\/257760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/users\/625"}],"replies":[{"embeddable":true,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/comments?post=257760"}],"version-history":[{"count":7,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/docs\/257760\/revisions"}],"predecessor-version":[{"id":257792,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/docs\/257760\/revisions\/257792"}],"wp:attachment":[{"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/media?parent=257760"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/doc_category?post=257760"},{"taxonomy":"glossaries","embeddable":true,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/glossaries?post=257760"},{"taxonomy":"doc_tag","embeddable":true,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/doc_tag?post=257760"},{"taxonomy":"knowledge_base","embeddable":true,"href":"http:\/\/3.72.214.174\/en\/wp-json\/wp\/v2\/knowledge_base?post=257760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}